Regulatory Compliance
Complete regulatory documentation for StoneAnchorForge. This document governs all interactions with our digital infrastructure and services.
Privacy Policy
1. Data Controller Information
The data controller responsible for processing your personal data is:
StoneAnchorForge
28410, Calle Canada 93, Manzanares el Real, Spain
Email: [email protected]
Phone: +34 747 88 42 61
2. Data Collection and Processing
We collect and process personal data solely for the purposes of providing our digital engineering services. The categories of data processed include:
- Contact information (name, email address, phone number) for communication purposes
- Project specifications and requirements for service delivery
- Payment information for transaction processing (handled by certified payment processors)
- Technical data collected through essential cookies for system functionality
3. Legal Basis for Processing
We process your personal data based on the following legal grounds under Article 6 of the EU General Data Protection Regulation (GDPR):
- Contractual Necessity: Processing required for the performance of a contract or pre-contractual measures
- Legitimate Interest: Processing necessary for our legitimate business interests, balanced against your rights
- Consent: Where you have given explicit consent for specific processing purposes
4. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for a maximum of 24 months after project completion. Financial records are retained in accordance with applicable tax and accounting regulations.
5. Your Rights Under GDPR
Under the EU General Data Protection Regulation, you have the following rights:
- Right of Access (Article 15): Request confirmation of whether we process your personal data and obtain a copy
- Right to Rectification (Article 16): Request correction of inaccurate personal data
- Right to Erasure (Article 17): Request deletion of your personal data under certain conditions
- Right to Restriction (Article 18): Request restriction of processing under certain circumstances
- Right to Data Portability (Article 20): Receive your personal data in a structured, machine-readable format
- Right to Object (Article 21): Object to processing based on legitimate interests
6. Data Security
StoneAnchorForge implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and incident response procedures.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions as determined by the European Commission.
8. Contact for Privacy Matters
For any privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at [email protected].
Refund Policy
1. General Refund Terms
StoneAnchorForge operates on a milestone-based payment structure. Refunds are evaluated based on the completion status of project milestones and the specific terms outlined in individual service agreements.
2. Eligibility for Refunds
- Pre-Project Cancellation: Full refund of any advance payments if cancelled before project initiation (within 14 days of payment)
- Incomplete Milestones: Partial refund proportional to incomplete work for terminated projects
- Service Deficiency: Remediation or refund if delivered services materially differ from agreed specifications
3. Non-Refundable Items
The following are generally non-refundable:
- Completed and accepted project milestones
- Third-party licenses or software purchases made on behalf of the client
- Consulting hours already delivered
- Custom development work that has been deployed to production
4. Refund Process
Refund requests must be submitted in writing to [email protected] within 30 days of the relevant milestone completion. Requests will be reviewed within 10 business days, and approved refunds will be processed within 14 business days via the original payment method.
5. Dispute Resolution
In the event of a refund dispute, both parties agree to engage in good-faith mediation before pursuing any legal remedies. This agreement is governed by the laws of Spain, and any disputes shall be resolved in the competent courts of Madrid.
Terms of Service
1. Acceptance of Terms
By accessing or using the services provided by StoneAnchorForge ("the Company"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.
2. Scope of Services
The Company provides digital engineering services including but not limited to web development, infrastructure architecture, API integrations, and digital transformation consulting. Specific service deliverables, timelines, and pricing are defined in individual service agreements.
3. Client Obligations
- Provide accurate and complete information necessary for service delivery
- Respond to requests for feedback or approvals within agreed timeframes
- Ensure compliance with applicable laws and regulations in their use of delivered services
- Maintain confidentiality of access credentials and proprietary information
4. Intellectual Property
Upon full payment, the Client receives ownership of all custom-developed deliverables. The Company retains rights to pre-existing frameworks, tools, and methodologies used in service delivery. Both parties retain rights to their respective confidential information.
5. Limitation of Liability
The Company's total liability under any service agreement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. The Company shall not be liable for indirect, incidental, special, or consequential damages.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of service delivery. This obligation survives termination of the service agreement for a period of 3 years.
7. Termination
Either party may terminate a service agreement with 30 days' written notice. The Client remains liable for payment of all work completed up to the termination date. The Company will provide reasonable cooperation in transitioning deliverables.
8. Governing Law
These Terms of Service are governed by the laws of Spain. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.
9. Amendments
The Company reserves the right to modify these Terms of Service at any time. Material changes will be communicated to active clients via email. Continued use of services following notification constitutes acceptance of amended terms.
Last updated: January 2026 | StoneAnchorForge | 28410, Calle Canada 93, Manzanares el Real, Spain
For questions regarding this policy, contact [email protected]